I ordered a bathroom and took time off work to await the delivery, however it never arrived as the driver ran out of driving time. It was rescheduled to have half arrive on a Sunday and another half arrive the Tuesday after. This meant cancelim the two workmen I had booked in. I accepted that as unfortunate but during the call with Mel I was spoken to with such aggression and disrespect that I eventually lost my patience, something that has never happened. I have no clue if my bathroom will arrive but one thing I do know is I will need use Better Bathrooms again. The after sales department are cowboys. Do not be fooled.