I was quite happy with the service I had received from this company but it's being tested now. We had a shower tray fitted which cracked as soon as it was stood on. Obviously a faulty product, but a fault that could not be seen. No matter, better bathrooms give a guarantee, it'll be really straightforward... Customer service have advised that they will need to contact their suppliers. As I didn't buy from the supplier, my contract is with better bathrooms, the responsibility lies with them to replace and deal with the suppliers themselves. I have advised them of this with photos requested; I'll let you know what happens..... I've spoken with the customer service team and Rachel Gee, the customer service manager. I spoke to the manager because the adviser didn't listen and talked over me, even after I'd pointed out to her that she was doing it. The manager simply followed the handbook; no one listens. We didn't buy from the supplier but have to wait 24-48 hours for them to respond. And they are not open weekends. So we will be without a bathroom for the next 5 days at least. These are all facts; decide yourself if you want to use them. I'll update again.