I was supplied a faulty waste for my shower which ended up leaking and caused my kitchen ceiling to bow which I have now had to pay extra for to fix. I complained and asked for my money back I have been told that I had to take pictures of the waste and email in for the technical team to check and decide if they are going to give me a refund. I think the technical team must be wizards as I don't know how they are going to tell if it leaks water through a picture. It's been nearly 2 weeks still not heard anything from the teqnical team. I think I will stick to b&Q from now on. Thank you better bathrooms and will not be recommending any friends and family.