Pathetic company .. Have never seen such poor customer service .. Ordered a toilet for our new ensuite was told it will be delivered in two days from one of their show room .. it was the last .. 4 days later still trying hopelessly to contact customer service .. the showroom says they can't help as it was bought online even if you want to cancel their advise it to try your luck with customer service .. online chat keeps you waiting for hours at last someone took my order number to check the status only to disappear. Customer service number just keeps you waiting for hours without any one attending the call.