Dreadful after sales service. Wrong items delivered. Extremely difficult to get through to the central phoneline. Showroom staff say they cannot contact Better Bathrooms on our behalf. Once we've paid there is no customer support from showroom. I have twice given up after 45 minutes on hold to central phoneline. That is not counting 4 other abortive calls . Emails were not replied to. Delivery dates are indicated on an automated phone line. No human contact. Delivery dates twice not met. No-one contacted us to explain why. Waited in for those 2 days. No result. No way of contacting a human being on central phoneline. Still awaiting delivery of correct size bath panel. Have had to accept a bath smaller than the one ordered because wrong size delivered. . Have had to re-book and cancel our excellent plumbers several times. I'll probably have to buy the missing bath panel myself just to get the bathroom finished. How this company ever got any awards is a mystery to me. The whole experience has been a nightmare.