Everything went wrong, starting from a breach of contract - was promised delivery on Tuesday 20th March- today is 21st, and still NO delivery. Company staff have NO idea of when goods will be delivered. Spent approx. 4 hours on phone only to listen to music! that too awful taste. When I spoke to anyone in dispatch they were insolent, rude and absolutely unknowledgeable. No communication between personnel, great management. Even e mailed the MD Colin however to no avail, no response meaning he does not care. With staff and service like I saw I wonder how the Company does business and is in existence, shocking. Asked several peosonnel for refund but they only offer a credit note; with a Company with attitude how can one shop again using the credit note. Will go public to expose this Company and try to stop them doing business. In short con artists for want of a better description.