I received a damaged basin but because I hadn’t opened the box to visually inspect it within 7 days of the delivery I was told by Danielle and Kerry on the customer service line that they would not take the item back!!! Having just bought a house that needs completely renovating I had more things to think about than opening boxes of a bathroom suite to check if it was smashed!! I understand if months had passed but we’re talking 16 days from the date of delivery! They then had the cheek to say they could sell me another one. I would strongly advise people to shop around before using this company.