I have purchased a bathroom £4000, not all items delivered, not informed they would not deliver upstairs,! I live in a flat, damaged box, wrong order number on a few items , I paid for the best what am i getting in different product code ! delivery men excellent, customer service very poor, no email contact, have to wait on queuing system to customer service, very frustrating, ask for a manager there isn't any, there is no one to sort queries out, repetitive that is the policy nothing can be done, no refunds its policy, they have you stitched up no matter what you choose to do.