I wish I had read all these reviews before I placed my order with them last November. OK I only spent a little over £900 but the bath had to go back as they had sent the wrong size which delayed the bathroom being fitted. The vanity unit had scratches all over the doors. They exchanged both these items after a week but only took the bath away and told me to dispose of the vanity unit myself!!! Then I had to exchange the shower (my fault) They would only agree to take the shower back once I had ordered a new one from them and paid for it. That was on the 14th of December. I am still waiting for a refund of over £100.I have called twice, but get no where!!! I will call again today and see what happens. Yes the show rooms are great but then it all goes down hill ( in my opinion). I would NEVER use this company EVER again.