Ordereed and paid for a large bath in December, nothing arrived on the anticipated delivery date. Every time I called there were 20+ in the queue. Eventually had no option but to hold on for 40 minutes to speak to an advisor. After a very long conversation it transpired the bath I ordered had been discontinued. Nearly three months later the repacement has never yet been in stock (but you can still order it, ive tried).; Have been ringing up weekly ever since with half hour queue each time to be promised it should be available in 7-10 days. After 2 hours on the phone today and still not being able to get any idea of a delivey date or suitable replacement, ive cancelled the order. To be fair, the advisors ive dealt with have tried their best, but sound like they are up against a brick wall. Having done a bit of research, it appears this company have a lot of managment and financial issues. Ive also been told they can only do refunds by cheque. Alarm bells now ringing, lets hope it turns up and doesnt bounce. I will update on that one shortly. Seems they put all the effort into selling and taking your money but dont have the infrastructure or supplychain to fulfill the orders. My experience has been beyond a joke, worst company ive dealt with in 30 years. Avoid like the plague.