I’ve just read all of the one star reviews on here. I agree with all of them. DO NOT USE THIS COMPANY! It is showing all the signs of being fraudulent and obviously going bust. I ordered anew toilet, sink and taps for our downstairs cloakroom in Jan 14th on the strength that their website said it was all in stock for immediate delivery. LIE. No communication from them at all. Tried calling the service line it after very long waiting times, the calls are dropped. I telephoned again pretending I wanted to place an order so I could speak to someone. I’m told that the toilet is still not in stock.....should be in the warehouse on the 22nd Feb. Still no communication. Went to the York store to be told that refunds cannot be done in store! What rubbish! I ask for the advisor to telephone on my behalf, but he would not do it. I telephone the service line again this morning. I’m told I’m 19 in the queue. I wait half an hour. Gets to my turn and the call is dropped. I call again. Number 15 in the queue. This time my call is answered. Lovely lady doing her best. Tells me that she has cancelled the order, but is unable to process the refund back on to my card as the company is going through ‘transition’. RED LIGHT! I’m told that the only way for a refund is if she raises a cheque! I’m told this cheque will be sent recorded delivery and will arrive within 21 days. After reading everyone else’s reviews, I’m not confident at all that this will appear. Fortunately, I paid on credit card so hopefully I’m covered should this cheque not arrive. The company is obviously in dire straights with the owner taking peoples money without he intention of honouring the orders. Very worrying indeed. I’ll give them the benefit of the doubt regarding my refund by cheque. If this doesn’t happen, I’ll be straight to trading standards. DO NOT USE THIS COMPANY! You will probably lose your money.