I have goods ordered to value of over £1600.00. only just added to my order last Monday. The staff in York have always been helpful and polite. I placed my original order in January but wasn't in a big rush as the builders couldn't start work until mid March. I was however reassured they were just waiting for one item and it could then be delivered at a time to suit me. I am so annoyed now looking at reviews and other information which looks like they have been struggling for over 12 months. It's criminal that they are allowed to take money for goods they do not have or can't deliver. Cross, cross, cross!!!!!! So much for their customer charter, not worth the paper it's written on.