Complete joke. Ordered a machine for over £500 which arrived quickly but faulty. Tried to contact them to arrange a return and heard nothing for days. Threatening legal action kicked them into finally getting in touch (rather speedily too, surprise!) , a collection was set up and the goods were returned. This was almost 2 weeks ago and we're back to radio silence. I'm now having to open a charge back claim because this company is incompetent.