After three months use of my Acer laptop, one of the key came of the keyboard. The Acer laptops was under guaranty and I phoned BHS customer service in hope that would sort out my keyboard issue. BHS Customer service said it was not covered under their terms of condition and that it was due to my miss use of the keyboard. They ignored what I said and would not help me anyway what so ever. When I said I wanted to complain, they referred me to their website. There is no web link on their website to complain. So you are stuck either way. BHS customer service is waste of time. Don’t buy from BHS if you want good customer service.