Louis Dixon
Please Avoid This Company! They failed on every level after ordering on ebay, first off they sent out the wrong sized headboard for my King Sized Bed, which the delivery company handed to me out on the street, and wouldn't even help me with the 3 heavy boxes to my door. The delivery driver didn't even know what I had ordered, I had to tell him as he passed me the boxes off the back of his van. They then failed to re-collect the wrong sized headboard and took 1 week to deliver the correct headboard, I then set up the bed to realise the new headboard was faulty, I sent a video of the fault to the company and they said it wasn't faulty. So apparently their beds are supposed to squeak and creek when touched with lose parts in the headboard. If you order and leave them a bad review they will bribe you to change the review! They offered me a mere 10% money back, even after I lost close to 5 times the value of the bed in lost earnings, waiting for deliveries and false promises that never materialised. They offered to send me another headboard, but really? could I expect any better the 3rd time around? After previously telling me the delivery company would not recollect the incorrect headboard, leaving me to ring a charity to collect it in my own time. I sent multiple emails to the company and was still left feeling like I was to blame for their shocking customer service and poor quality deliveries, I took multiple days off work waiting for the company to delivery on days they did not show up. The overall products sent were either faulty or the wrong size, they are reluctant to issue refunds or fair compensation for the time and money I wasted sorting out their mess. For the Management- -Find a new delivery service -Hire more staff to deal with complaints, you are lucky to get a reply in 24 hours to emails. And retrain your staff with the age old principle of 'The Customer Is Always Right' I was made to feel like a liar. -Do not bribe customers who leave poor feedback on websites, I was offered money but turned it down as it was a laughable amount compared to what I had lost, and it simply isn't fair on customers who want accurate feedback. -Quality check your products, make sure you are sending out the correct orders and they are not faulty. -Directly email your customers Tracking information for the delivery, the delivery company emails go into your spam folder. Please Avoid this company, If you have a bad experience leave a bad review and when they offer you money to change it please tell them where to go!
1 year ago
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Big Furniture Warehouse has a 4.15 average rating from 627 reviews

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