I took a policy through them on saturday (online quote) £100 cheaper than everyone else, great. The policy was due to start on monday. I paid the full premium £215. 23 happy days. On tuesday i get an email from them to validate my policy, made the call a young lady said i had on the proposal form stated i owned the bike since june 2018 i hadn't i only bought the bike on the 6th june two weeks ago, i said sorry if i made a mistake it's easily done. Then i couldn't believe what she said, basically because i had put the wrong date in that it invalidates the policy and therefore they would be removing the discount they had allowed for me ownung the bike for two years( i have never heard of any company giving discount for owning a bike any amount of time) anyhow it could be sorted if i paid another £450, i think that what she said as i had difficulty understandig her she spoke so fast (i asked her to talk slower twice) in other words it was going to cost somewhere in the region of £650 or i could cancel the policy, so i cancelled then she rubbed salt in the wound by sayiny it would cost £25 or £35 for something plus £60 cancellation fee. Fifteen minutes later i get an email saying my refund is £126. 15, thats £88. 85 for a typing error. I've had bike insurance for 46years and never had to deal with a company like this. What about starting a facebook page for dissatisfied bikesure customers???.. They should be investigated. Avoid avoid avoid avoid.
2 months ago
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Bikesure has a 3.18 average rating from 106 reviews

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Alice, Customer Support

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