I've been ordering the same product from Biovea (on two different accounts because I can never remember which is the right one) for about 2 or even 3 years. This time, I opted from their own brand tablet version. I noted a gent had left a comment saying they didn't work and thought he probably didn't know what to expect. Anyway, I ordered the product using their free delivery code. DHL decided to pretend they delivered when they hadn't even been to the house....meaning I had to wait 3 more days for it to arrive. When it arrived, I tried the new tablet and just as the other reviewers said, it didn't work. I've been taking these for some time at the same strength so I do know what to expect. I emailed Biovea and Biovea said they were sending a refund and I didn't have to send the product back .. So I went off tho their website and found this product now marked "out of stock" and the reviews were all gone except 3 positive ones. I went to check my refund and the cheeky SO in SO's have deducted the free delivery cost £7.30 from the refund amount..... off a faulty product too!!! I'm reasonable certain you can't offer free postage and then charge postage on the refund, and certainly never on a faulty product. Their almost immediate partial refund is in direct contrast to the response time of the request to have my full refund returned to me. ..which is eerily silent. Shop with extreme caution. The fact this is a consumable product that is faulty and their could be literally anything wrong with it, and there's been no investigation... just a removal of availability, is concerning. My product was shipped from Bulgaria! Instead of Canada like they claimed. Easy to buy, but dodgy practices, and no obvious legal info on faulty products. Deduction of free postage from refunds on faulty products etc etc. I'm seriously questioning the companies ethics and safety now.