Conroy arrived on time, and made a superb job of cleaning my carpet, tidily and efficiently, and with the minimum of disruption or delay. Now that it has dried it looks almost new again. My apologies for my email prompting you for the receipt, for some unfathomable reason I thought you had sent it to me as soon as you noted my email address, and I thought there had been some reason for its non-arrival! The 0800 contact number, with a PERSON answering, was a huge tick in your favour.