27/02/18 - My balloons were lost by DPD, so I tried calling the Bloonaway office on 020 8209 3110 around 10 times but there was no answer from anyone. I then got in contact with someone on the live chat, who advised they would speak to DPD and call me back. A gentleman called me, and told me that the balloons had been delivered to the address, which they hadn't, and told me to speak to the recipient again and text him to advise the outcome. I had to text him due to him being "out of the office" and wont answer his phone to a call, only a text. I text him to advise that I needed info asap but I had no response again that day or the day after!!! Appalled by the service.