It is unfortunate to be the bearer of this review however given the shocking treatment I received I feel its important to hold balloonsaway rightfully accountable for the way they operate. After they take your money they dont seem to care if they fail to deliver on the product and service. I placed an order of balloons as a surprise for a special event. I planned this in advance even called the office to ensure they will be delivered on the assigned date. I was reassured to not worry that this will arrive. I was happy to pay the premium price for this. I made arrangements to have the venue host to make herself available all day to receive this package upon delivery. However despite the lady putting her plans on hold and waiting around all day long these were not delivered. Disappointed with this, we didnt want to ruin the surprise we had planned so we then had to improvise and managed to secure some balloons locally. Having paid a hefty price for a bunch of balloons and then not receive the order on time, which in the matter of balloons is quite imperative, I rightfully requested a refund. Despite my many efforts to try and resolve this issue internally The lady i spoke to which represented the company was unapologetic, refused to take responsibility and refused to issue a refund. Went on to put the blame me as a customer. Usually retailers operate and rely on credibility and customer satisfaction, this company had shockingly little care for such. I feel I have been duped and robbed. I feel obliged to share my experience so that future customers could be cautioned of the way they treat people and perhaps prevent the misfortune that i experienced happening to another respectable buyer.