Got an email 24 hours before delivery asking if a change of colour was ok, clearly this needed an answer promptly to get the balloon out on time so a call would have been better. Balloon not delivered on the day request. Emailed seeking confirmation it would arrive the next day or asking for a refund. No reply, balloon then turns up 4 days later than originally requested (and this was a birthday gift so pretty important it arrived on time). Still no reply to date to my customer service email. Balloons were good quality, which is why I have given 2 stars but customer service was poor.