I read all of these positive reviews, and was excited to try this hairdressers out. I had long bra strap length hair, and went armed with pictures of what I wanted (Jessica Alba's longer below shoulder length tousled hair) The consultation went well, I was told that the style would suit me, and not too much would be cut off the length. He said 2.5 inches, which is fine, and I specified no short layers as I am curly and they are impossible to style and not frizz, flick out. I have ended up with more than six inches removed, and thick layers which measure about 4 inches all around my head, they are chunky like wings. I said it looked shorter and was told no this is just two and a half inches as discussed. I was so upset, but came home and tried to style it myself and look at it objectively, but it's awful and so far from what I asked for. I'll go back tomorrow and explain, but nothing can be done, I can't have more off, I'll have little hair left! It's just hair I know, but Ive felt like crying since having it done. I'm so careful, which is why I go with pictures so there will be no misunderstandings. I feel like the consultation, the pictures, were totally disregarded, and then I was told 'do you know who Alexa Chung is? I've given you a bob cut like hers'. I do know who she is, but this isn't what I asked for!! I can live with a bad style, but this will take months and months to grow out. The layers especially, I don't know what to do with it.