Don't spend your hard-earned money cash at Bobshop Take your cash to a competitor and save yourself what can be serious problems. I am a long-time customer who is no longer going to buy from Bobshop. The last two years have been nothing but terrible service. My latest experience is the following: I ordered a cycling jersey several weeks ago. All items are always sent to my country by DHL and the national postal service. Due to COVID-19 DHL stopped delivering to where I live. Without my knowledge let alone my consent Bobshop decided to send the item via Fed EX after DHL refused to deliver it. I had no idea this was done until I received an email telling me after they had sent it with Fed Ex. Fed Ex charges all sorts of fees so I refused delivery after wasting hours talking to them and informing them they needed to deal with Bobshop, not me. I should not have had to deal with them at all as I had nothing to do with the shipment in the first place. I informed Bobshop in 7 emails that they had shipped without my consent, the fees and problems associated with their decision, the problems I was now forced to deal with, and requested in writing (well within the 30-day time limit for order cancellation) written confirmation that Bobshop would refund my purchase including the original shipping costs since the item could not be delivered through no fault of my own. Several weeks later and after Bobshop staff have outright ignored 7 requests to acknowledge receipt of my emails, the cancellation of the order and provide the requested refund, nothing has happened. Staff deliberately and relentlessly ignore this request along with facts I have already provided them numerous times and give me information I do not need or care about. They have also refused to acknowledge that the decision to use FEd Ex was made without my knowledge or consent. I now have to deal with my bank to cancel the charges since Bobshop refuses, via ignoring my requests, to cancel it themselves. The company has gone from being very good to horrible with customer service completely indifferent to errors, problems. After years of buying from them despite outrageous shipping charges that other overseas companies using the same delivery companies charge half the price for, I am taking my hard-earned money elsewhere. Chronic errors and indifference to customers are two things I cannot tolerate especially when I have been a loyal customer for years.