Andrew Reynolds
I was sold a redundancy insurance but after taking out the policy I realised they did not ask the right questions as to my home ownership so unfortunately I chose Bon Accord Life as they were the cheapest quote not realising they omitted to ask this question, but upon receiving my paperwork I saw the actual price was £20 a month more than what I was quoted setting up the policy as they answered the question of my home ownership to Legal & General incorrectly that I had a mortgage without asking me for clarity if I owned the house or have a mortgage which does effect your payments. Bon Accord life said they didn’t think if you own the house outright or have a mortgage affected the payments and just answered the question without checking with me so with the £20/month price increase the agent offered me 25% of his commission to rectify the error which is a long way short of how much more I am now going to have to pay. I find this company unethical and I am appealing to the FCA after dealing with their compliance manager who was extremely rude, telling me without me asking in his opinion I’d loose if I appealed to the FCA and he did nothing proactive to resolve this issue apart from taking me off their mailing list even after admitting it was their fault why I am paying more for my policy which is of no fault of my own and 25% of the salesman’s commission he begrudgingly offered as the salesman had already offered it as he felt no compensation was necessary. The compliance manager felt I had not been financially disadvantaged even though if the agent had asked the right questions and not filled in the detail without asking me the question I would have gone to another insurer who asked the right questions and gave a more competitive quote, now Legal and General have taken this product off the market I am forced to pay £20/month more. The original service I had from the agent was very polite but I would warn anyone to be careful dealing with this company they set my policy up at ~£60/month and the confirmation letter was ~£80 from legal and general the insurers.
1 year ago
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Bon Accord Life has a 4.68 average rating from 420 reviews

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