I ordered 2 sets of personalised thank you cards. What arrived was 20 photo prints with envelopes and writing all over the back so they were unuseable. The customer service lady was love and sent a voucher to cover postage and cards and advised me to order the folded cards. When I looked closely a lot of the 'cards' on the card maker are just photo prints. I couldn't even order my original design as a folded card. It turned out the folded cards were a lot more expensive. Plus the voucher didn't cover postage. So I had to spend another £10 to get my order completed.