Absolutely appalling customer service from Bonusprint. AVOID AND GO ELSEWHERE. A week ago I had a photobook delivered which was not what I had designed. I complained and explained exactly, in a lot of detail, including photos of my book and a photo of a previous perfect book I had made, how I wanted the book to be. They assured me they would send out a new book free of charge and that it would be better. Fast forward to today and I receive an IDENTICAL copy of the one I complained about. What a waste of my time getting in touch with customer services just to be ignored. I have been a loyal customer of Bonusprint for at leat 5 years but will never use again. AVOID.