Initially I struggled with the photobook process but after 3 attempts I sent my order. The Xmas cut off was Friday 13/12. I managed to send my order at 4 am on Sunday morning. I figured as they worked Mon to Friday I might still be in with a chance. I called on the following Thursday to try and check progress, but the girl was very unhelpful and said the order had gone down to the processing floor, she didn't know exactly where it was in the process but It would not be ready for Xmas. Did I want to cancel. Umm, No I wanted the Xmas gift? Yesterday I received an email to say it had been despatched. I checked the tracking with royal mail and they haven't received it yet, 31/12. I placed the order on the 15/12. I also ordered 2 photobooks from popsa, not as urgent, the previous week. Both arrived within the week and we're of a good quality. I'm Totally disatisfied with bonus print