I ordered 2 photo books as Christmas presents. The order was accepted in November and I received confirmation that the order would be with me before Christmas. Unfortunately this was not the case. I had to purchase alternative gifts for my niece and nephew. Part of my order arrived on Christmas Eve. The remainder arrived the following week. Several phone calls later I was refunded for the book that arrived after Christmas. I wished to return both books as they failed to meet my requirements however despite being told they would refund me and send out an envelope for the return of same but it never arrived. Would I use them again. No. Disappointing all round service including customer service.