I trip was booked by mistake, and the organization is inflexible about making adjustments or refunds. It is important to note that the entity who is actually hosting the event was completely fine with making the adjustment, it is BookYogaRetreats who is not. Where most organizations are hyper-focused on customer experience, BookYogaRetreats is hyper focused on the profitability of one-time transactions above all else. Do yourself a favor: bypass this third party service and go directly to the provider. There is no need to deal with BookYogaRetreats. In response to what I expect to hear from the vendor: Just because a policy is "stated" does not mean that the policy is right or just. If you hope to enjoy repeat business, a little empathy and customer focus goes a long way.