Have now spoken to no less than six individuals at the Dorchester office, none of whom (bar one) seemed to have any idea of what had happened in previous e-mails, we have been asked for payment for searches that we've already paid on two additional occasions and been asked to complete forms already completed and submitted. No one, including the main switchboard answers their phones, you just get put through to an answerphone. We are on a tight schedule to complete before the chain falls apart and no-one seems to appreciate the urgency or have any idea of progress on the contact. We've had to chase repeatedly to get any action, only to be asked the same questions again. Distinctly unhappy and would definitely not recommend use to anyone else. I'll also be advising Purple Bricks, to whom the company is associate, of our dissatisfaction with the service.