Oh dear.... dont know where to start... Constant ignore... can not get through at all.. spoke with my case conveyancer only once in 2 months.. and she has been ignorant. Trying to get a completion date asap, and always lying that had not received this, had not received that... when i am 110 % sure that they have it... we have to push them every day to make things going forward! communication is via email only!!!no regular updates, we are just waiting and waiting and waiting... come on!!!!!!! Whatever takes one day to complete they take 2 weeks! If you have to much workload, please do not accept new clients as the service goes down and you have unhappy customers. If i would have known, i would AVOID this company. Never ever thought this will be such a nightmare.. i would rather choose small independant firm, not advertised as big company. VERY DISSAPOINTED.