Wrong trainers turned up when I had requested next day delivery (mix up of orders) then the correct pair couldn't arrive the next day as I specified. I then requested to change the delivery address due to the delays, this was confirmed and the trainers were still delivered to the incorrect address. I am now having to chase to hear back regarding a collection and full refund. Overall a terribly slow and shoddy service, would never use again when there are more efficient companies. I would appreciate a response regarding my refund rather than emailing me to leave a review...! Only reiterates the poor customer service....