Visited the Beaumont Leys store of Brentano today. I tried on several shoes I needed for work. Choose an ideal pair and checked on the internet to see if I could apply any current discounts/vouchers. The only current discount voucher was for 'on line' orders = 20% discount. I immediately ordered the shoes on line, applied the discount code and paid by Paypal only to find the discount had not been applied?? I approached the store manager Matt who provided me with their Head Office phone number. I spoke to Karen in the Head Office who said she would investigate the issue and call me back. Within 5 minutes Karen did call me back, cancelled my original order and sanctioned 20% discount to be applied in store - Brilliant!! Thanks to Matt (Store Manager) & Karen (Customer Services) my experience of shopping in Brentano was 10/10 - Thank you both from one VERY happy customer Margaret.