bought a pair of shoes-they lasted a week-lining fell apart,exchanged for another but different pair-had these 7 weeks and they leaked in the rain--took them back--they don't exchange as unless labelled waterproof--well aren't all shoes worn outside therefore should be waterproof!!!! They exchanged as a gesture of good will but won't again!!! really bad service--then on exchange I was served by an assistant who called my lovey!!darling!! and I certainly was not!!!