I was impressed by the speed taken to move us - 3 hours to pack, and 5 hours to move - but that speed came at a cost in terms of quality. First, some packing materials were left outside at the house we were moving out of, which I had to dispose of. Also, some items were not in fact moved, and I had to move them myself after the moving team had left. Some boxes were carelessly packed with liquids spilling throughout the box. The team was also not aware that a bed needed dismantling, or a washing machine unplumbing, although these had been noted on the video survey, and so didn’t have any tools. I had to provide these. I was also surprised that the team did not wear any form of PPE - neither masks nor gloves, nor any visible sanitising protocols in use - despite the fact that other removals companies are doing all of the above. Given that there were Britannia employees in and around our possessions and properties for two days, I thought this might have been a feature. Overall, though the service was quick and items were moved without incident, I was not impressed by the attention to detail. If I have to move again, I am unlikely to use Britannia or to recommend them.