My first, and definitely last, time to fly with BA. First the positives, Airhostesses are friendly but really that's it!! The plane was cold, we were shivering, who is in the right mind would switch on aircon in January!! They gave light blankets but they were not good enough. Meals were so basic. Entertainment system was sub-basic, you can for sure find better videos on YouTube. Luggage is delayed, today is day 6 and BA staff over the phone say "call after 72 hours", all our cloths and kids cloths are in the suitcases, we wash what we had of cloths when they are in school and now weekend is coming so not sure what to do. Supervisor refused to talk "they are busy and can't talk to you right now". Tracking system is very vague, had to extract information from staff that they arrived to Vancouver on Jan 2nd but BA staff are just not bothered to hand them over to the delivery company. Told lady that our medications in the baggage, kids textbooks but in cold voice she replied "call back after 72 hours". I offered to collect baggage by myself but again very vague answer "call the Airport", asked her for BA phone number at YVR but she said "we don't have a phone number for you to call, call the main Airport". They seem to think this is funny and not appreciating the difficulty we are going through. Their policy states you cannot make a claim only after 21 days, would their CEO accepts their baggage going missing for 21 days? Honestly just avoid, not worth the price or the hassle, go for one or even two more transits but don't go through this stressful nonsense. I am willing to provide baggage tracking but I am sure nobody will communicate as simply they don't care.