Title: Horrendous Service – Never Again I had an absolutely appalling experience with British Airways. It started when I tried to check in online but couldn’t change my seat due to repeated website errors. I arrived at the airport 4 hours early to sort it out, but the staff at the check-in counter refused to help me—brushing me off before I could even say which flight I was on, simply saying all flights were full. Incredibly rude and unprofessional. The BA lounge was overcrowded, uncomfortable, and poorly equipped—wooden utensils only and very limited seating. Shortly before boarding, I was struck with excruciating abdominal pain. Fearing a medical emergency, I asked to be offloaded. Staff at the boarding gate took my boarding pass and luggage tag, asked me to wait, and then left me sitting there in agony for 40 minutes. I eventually asked to leave to go to hospital—staff said it was fine. However, in my distress, I didn’t realise that they had taken my boarding pass with the baggage reference on it. I asked a group of wheelchair porters heading in my direction for help. None assisted me. I collapsed midway and was finally stretchered away by medics and taken to hospital. Thankfully, I received treatment and have now returned home. Since then, I’ve been trying to retrieve my luggage. Every number I’ve tried—online, via the airport, and through customer service—is either unreachable, goes to voicemail, or simply rings out. I have no idea where my bag is, and no one is helping. This is completely unacceptable from an international airline. British Airways has failed at every stage: technical support, in-person service, medical handling, and post-flight care. I am absolutely disgusted by how I was treated and would strongly advise others to avoid flying with them.