After being a little dubious about internet agents. We were pleasantly surprised by our dedicated sales progressor Charles. He was always very helpful and answered and acknowledged any queries we had during the entire process . It was a very long process 3 months 10 days to be exact but that was no reflection on them. More to do with the vendor and it being a rental property. Would be happy to deal with Charles again but hopefully not as do not anticipate moving for a very long time.