If I could give a zero or a minus rating I would. I have only today been notified that the order I placed in November has been ''cancelled''. There has been no satsifactory or acceptable explanation and absolutely zero proactive updates or communication. At this late stage they seem to believe it is acceptable to just advise you ''cancelled''. There has been no effort to rectify or redeliver even if further delayed. The item is still showing as available on the website (and has been since i placed the order) and its taken a week for my email query to be answered ( only after further chasing) which leaves no time for me to make alternative arrangements. You cant not even call them to speak to someone. Many people and systems have been impacted by COVID but this poor customer service and failure to communicate or even care is simply not acceptable. What message is this sending to the public and its own employees from a company that was once held in high regard and flying the flag for Ireland in terms of quality and reputation. There is a lot more which could be referenced, but all I have asked for is someone to call me to discuss and that has been ignored. This delay and non-delivery could have been simply rectified but they have chosen not to - furthermore there is no doubt they have carried on taking orders from people acting in good faith who stand to be let down. What a shame the ''don't care'' attitude has extended to this once reputable and highly regarded establishment.