My husband Ordered multiple items at Christmas. Skims pajamas-were too big and returned, an Isabel marant belt that was too small and a Hermes perfume set that I kept. The skims refund was issued straight away. 3weeks after that we were still waiting on refund for the belt so my husband emailed to see what was happening and when customer service did reply they told us the belt had been returned without tags. It absolutely was not as it was literally tried on and put back in its protective pouch and returned. We asked where the belt had been for 3 weeks if the damage could have happened on site , how the parcel was received back if it had been damaged by a post and no acknowledgement to that. Customer service also then said the belt had been damaged. We ask for a photo and they sent pictures of a belt with streak marks on it. Again the belt did not look like this when received by us or returned by us. They told us it would be returned to us with no refund. When the belt was sent back to us it was in terrible condition, scratches and streaks all over. It looked like it has been a display belt. Very upset by the whole ordeal. I myself worked for both bt2’s and brown Thomas grafton street and have always loved shopping with them. I’ve been a customer for over 2 decades.