Terrible customer service - chat bot won’t connect to an agent, not taking phone calls and what’s app is non responsive. No customer service in store- just a very rude person on click and collect who claimed they were a manager but then also said they could not assist with customer service. Nothing luxury about the services they offer. Staff are rude and unhelpful. I will take my luxury purchases online or to another store.
7 months ago
Brown Thomas has a
2.7
average rating
from
33
reviews
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