I ordered a Cistern on the 29th March 2021 which was installed on 6th April 2021. Within a month (on the 18th May) the Internal hinge in the Cistern broke. I sent nine emails to BSO asking for an update and the last six asking for an update were ignored. I also phoned BSO head Office fifteen times, (latest being today) and every time I was assured someone would call me back. Since I have not had a response from the company for over four weeks I will be requesting a refund. I will definitely not be making any future orders with BSO and would not want to do business with them.