I wish that I'd read these reviews before moving to Bulb. I've had a long-term problem with a broken meter. It took dozens of e-mails and hours of my time before they arranged the installation of a new one, during which period I've been paying too much for electricity. I now have a new meter but have been unable to get a response from Bulb on how much I should pay for the period while the meter was broken. I've opened a formal complaint and they are even slower to reply than the regular customer services - it's been over two weeks since I heard from them, despite my attempts to chase. I would strongly recommend going elsewhere for your electricity.