I have been in my flat for over 2yrs and have received numerous O/S invoices over the past few months from Bulb for services that I did not, nor have ever used as I have another provider. Myself and my letting agents have provided them with information that proves the serial number on the meter they are seeking payment is not associated with my flat, (photos/video), we have completed a burns test via video, shared a copy of a current invoice with my provider that includes usage and MY meter serial number and pointed out that the Bulb invoice includes gas usage when there is no gas feeding into the flat. I still do not know how they accessed my name as I never requested their service. This is clearly an administrative error as there are other flats at this main address, but their lack of cooperation in helping to resolve an issue during such a stressful time and insistence that I am in the wrong tells me all I need to know about their company and lack of professionalism. I am confident this will be resolved, however given this situation I would NEVER use Bulb as an energy provider and encourage others to go elsewhere as they don’t deserve the business until they improve their practices.