I get my Gas and Electricity through Bulb Energy. I chose them because they offered the best price for green energy on a price comparison site. However, they raised prices within days of me signing up. I didn't get the price advertised for a single day. They regularly increase my monthly payment. It seems to me their aim is to maximise the credit balance of my money they hold. When challenged, they refuse to refund the credit balance when asked, saying they can't reduce the balance to less than their monthly payment (despite having a direct debit in force). They've been like this for years. I confess I've been lazy about switching and perhaps naive about the morals a national utility provider might have. It's time to find a new straight-dealing, honest energy company. Bulb, anything to say for yourselves?