I agree with your other dissatisfied reviewers, I do not trust this company. Having quoted me what I thought was a good monthly direct debit amount when I switched, they then proceeded to tell me after one month that I had used double this amount when in fact - and unbeknown to them - I had in fact been on holiday, empty house and not used any energy whatsoever!! Monthly debits go up hugely with no account of energy actually used. Now I am changing to a different supplier they have de-activated my smart meter so I can't get readings, so they are clearly planning another rip-off and will no doubt be telling me soon I've used enough energy to power Buckingham Palace for the past month! I am getting out now thank goodness, DON'T USE BULB!!!