I have had so much trouble with this company. They have charged us incorrect amounts several times and every time we have contacted them they have not seemed to know what was going on. We have been sent debt collection letters when we've already paid, had credit and random money added to our account for no reason. When you try to call bulb it says its only for emergencies so I went on the chat and it took an hour to get anything and they had no idea what was going on with my account. Please stay away, it's now been a year of hell trying to deal with this company, all we're doing now is trying to leave and even that is hugely problematic.