Bulb have left me with no choice but to report them to the ombudsman. Bulb provides energy to a elderly disabled lady I look after. We have registered her on Bulbs vunerable list, which is meant to prioritise . Of course it does no such thing as you can't get through by phone. They must have bought the online software from the Pound shop for their Web chat. (Apollogies to the Pound shop as they would never sell such junk) I have lost count of how many times I have contacted Bulb about problems we are having receiving Warm Home Discount, which she is fully entitled to and desperately needs. They have been sent the information by post and email last year and this year but she hasn't recieved it. Bulb doesn't even reply to any correspondence. If you make a complaint they don't reply, probably so it is never registered as a complaint. We have contacted Bulb so many times about this matter I have lost count but not once have they replied If they treat an elderly disabled lady like this! No wonder they where fined nearly 2 million by Ofgem.