I am literally being squeezed financially/mentally to death by this company! In the past two years they have hiked my DD up higher and higher and they are now holding me over a barrel! I pay £200+ a month atm, I have never missed a single payment as I pay by DD, yet I am surposedly also in £1,000+ worth of debt! Me and my little family have gone two winters using a oil heater in just one room, as I am petrified to use the central heating, I also have battery powered lights in full usage at night. All of my appliances were upgraded in the first year to A+ as that was the first excuse they gave me, yet now they are using the excuse of having my electric wiring checked, when my house was rewired 9 years ago and I never had this nitemare with my last energy provider! In the past 2 years I have even switched off my gas for a total of 13 months (8 months the first year and 5 the following year) so I could some how clear up what THEY said I owed, yet not even that helped! Can you imagine using boiled water to wash up when you have an actual tap, or filling your childrens baths with a shower and kettle even though again you have fully functioning taps, but you are willing to try anything! They don't care about their customers at all, all they offer/advise is to speak to the CAB! What do they actually want, when I literally can't do anything else!