I cannot believe I got sucked in by this company, I've been trying to get in touch with this company for weeks their phone number doesn't work half of the time and don't get me started on emails and live chat, nobody is there to talk to you. Their customer service is none existent. Apparently I used 511.00 worth of usage in January and I am now in 739.00 worth of debt. They have hacked my usage up to 356.00 per month which is not right as they've said my usage is 99.00 per month?? But yet I only used 66.00 per month last month. They constantly want meter readings which I've sent, but low and behold they haven't received it. We are in a small 3 bedroomed house, and have 3 children under the age of 18 one of which is still recovering from leukaemia. Seriously this company hasn't got a clue what they are doing please don't go with this company its the worst decision I have made I dare not put any heating on or anything. I cannot understand why they do this to vulnerable people. PLEASE STAY AWAY FROM THIS COMPANY